Refund policy
We want you to be pleased with your purchase. If you have a problem with your order, please contact us at support@resonoak.com.
30-Day Return Window
We accept eligible returns requested within 30 days of delivery.
To request a return, email support@resonoak.com with your order number and reason for the return. Please do not mail an item back without contacting us first. We will confirm whether the item is eligible and provide return instructions.
Return Eligibility
To qualify for a return, the product must be in its original condition and include all accessories, cables, packaging and other items included with the order.
We reserve the right to reduce or deny a refund if a returned product is damaged, altered, incomplete or shows use beyond what is reasonably necessary to inspect it.
Return Shipping
Customers are responsible for return shipping costs when returning an item because of a change of mind, personal preference or an accidental order.
If an item arrives damaged or defective, or if we send the incorrect item, Resonoak will provide a prepaid return label at no cost to the customer.
We do not charge a restocking fee.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery. If your product arrives damaged or defective, or if you receive an incorrect item, contact support@resonoak.com as soon as possible.
Include your order number and photographs of the product, packaging and shipping box so we can evaluate the issue and provide an appropriate resolution.
Nonreturnable Items
Customized or personalized products cannot be returned unless they arrive damaged, defective or different from what was ordered.
Gift cards and products marked as final sale are not eligible for return.
If you are unsure whether your purchase is eligible, contact us before sending it back.
Refunds
We will notify you after receiving and inspecting your return. If the return is approved, the refund will be issued to the original payment method.
Original shipping charges are nonrefundable unless the return results from an error by Resonoak or the product arrived damaged or defective.
Please allow up to 10 business days after approval for the refund to appear. Your bank or credit-card provider may require additional processing time.
If more than 15 business days have passed since we approved your refund, contact support@resonoak.com.
Exchanges
The fastest way to obtain a different item is to return the original product and place a new order after the return has been approved.
If your item is damaged, defective or incorrect, contact us before placing another order so we can determine the appropriate replacement process.
Cancellations
If you need to cancel an order, email support@resonoak.com as soon as possible. We cannot guarantee cancellation after production or fulfillment has begun. Orders that have already shipped must follow the standard return process.
Return Address
Do not mail a return without contacting us first. After your return is authorized, it may be sent to:
Resonoak
P.O. Box 8221
Greenville, South Carolina 29604
United States
Returns sent without prior authorization may be delayed or refused.
Contact
For questions about returns or refunds, contact:
Email: support@resonoak.com
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time