Shipping policy

Last updated: August 10, 2026

Resonoak products are designed, assembled, hand-finished and shipped from South Carolina using domestic and imported components.

Order Processing

Orders are typically prepared for shipment within five business days. Business days are Monday through Friday, excluding federal holidays.

Because our products are handmade, processing times may occasionally vary. If an order requires additional time, we will contact you using the email address provided at checkout.

Shipping Destinations

We currently ship to addresses within the United States, including Alaska and Hawaii.

We do not currently offer international shipping.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery address, package size, weight and selected shipping service. Available shipping options and their prices will be displayed before payment is completed.

Original shipping charges are nonrefundable after an order has shipped unless the order arrives damaged or defective, an incorrect item was sent, or the return results from an error by Resonoak.

Estimated Delivery

After an order has been prepared, standard delivery typically takes two to seven business days.

Estimated total delivery time, including processing, is approximately seven to twelve business days from the date the order is placed.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays and other circumstances outside our reasonable control may affect delivery times.

Carriers and Tracking

Orders are shipped using carriers such as USPS or UPS.

When tracking is available, a shipping-confirmation email containing the tracking number will be sent after the order leaves our workshop. Tracking information may take up to 24 hours to become active.

Address Changes

Please review your shipping address carefully before submitting your order. If you need to make a correction, contact us as soon as possible:

https://resonoak.com/pages/contact-resonoak

We cannot guarantee that an address can be changed after an order has entered production or been transferred to the shipping carrier.

Customers may be responsible for additional shipping costs resulting from an incorrect or incomplete address entered during checkout.

Lost, Delayed or Damaged Packages

If your order arrives damaged, contact us within seven days of delivery. Include your order number and photographs of the product, packaging and shipping box so we can help resolve the issue.

If tracking shows that a package was delivered but you cannot locate it, first check with household members, neighbors and the shipping carrier. Contact us if you still cannot locate the shipment.

If a shipment is delayed or appears to be lost, contact us so we can investigate with the carrier and provide an appropriate resolution. Although carrier delays can occur outside our control, we will make a reasonable effort to help resolve delayed or missing shipments.

Contact Us

For questions about an order or this Shipping Policy, contact:

Email: support@resonoak.com
Contact page: https://resonoak.com/pages/contact-resonoak
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time